FAQ

1. Do you ship internationally?

No. We currently ship within the United States only.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders across the U.S.

3. How long does shipping take?

• Processing time: 1–2 business days

• Shipping time: 3–4 business days

4. What is your return policy?

We accept returns within 7 days of receiving your order.

5. How do I request an exchange?

Exchanges are accepted within 10 days.
Please contact us at contact@Zeravelle.store with your order number.

6. When will I receive my refund?

Refunds are processed within 5–10 business days after we inspect the returned item.

7. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours with photos, and we will gladly replace or refund the item at no cost.

8. How can I contact customer support?

You can reach us via:
📧 contact@Zeravelle.store
📞 832-862-9431

9. Do you offer plus sizes?

Sizes vary by collection. Please check individual product descriptions for sizing information.

10. How often do you release new products?

We update our collections regularly with fresh, trendy styles.